See below for our top FAQs, a walkthrough video and the welcome package.
In order to shop and see pricing, you must have an active Graybar Canada account with credit terms in good standing. If you don't have an account, reach out to your local branch.
To register, please fill out the form here. Your request will be sent to our credit department for review. We may reach out to your company to determine who the main account owner should be. When approved, you will receive an email confirmation with your account details and a welcome package.
Payment for online orders will be processed according to your current payment terms. Additional payment options will be made available in the future.
Please reach out to your sales rep or local branch for questions about your pricing and availability.
The best way to find products is through our universal search bar at the top of every page. You can search part numbers, manufacturers, and product categories. You can also click "Order Products" and navigate through our product categories.
Please refer to the Ecommerce introduction video. You can also reach out to our website team here if you have any questions.
Please log in to view pricing.
We currently have over 80,000 products across Canada on our site. If the product you’re looking for isn’t available online, please contact your local branch. We continue to add new products to our site on a regular basis.
If you need to cancel or change an order, please contact your local branch.
Please contact your local branch if you need to refund or exchange a product.
Visit hereand select “Forgot Password”. You will receive an email with instructions on how to reset your password.
Online orders can ship to addresses set up in our system as a Job/ShipTo. To have a new Job/ShipTo set up online, contact your local branch.
Our site only allows you to choose pickup & delivery for the next business day. If you need your order to be expedited for same day processing, please indicate that in the order notes. Please follow up with your local branch by phone to confirm the order can be fulfilled in the requested timeframe.
Your order will be reviewed and processed by local branch staff at the start of the next business day. Please contact your local branch, during regular business hours, if you require an early morning pickup.